Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact me at jazzie.js.creations789@gmail.com. Please note that returns will need to be sent to the following address:

210 Stanbridge Road
Leighton Buzzard
Bedfordshire
LU7 4QW
United Kingdom
England

Items sent back to us without first requesting a return will not be accepted. Your return label will be deducted from your refund if not paid for by you beforehand.

You can always contact us for any return question at jazzie.js.creations789@gmail.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
I will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded all but the return postage costs (unless you have covered it) on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since I've approved your return, please contact me at jazzie.js.creations789@gmail.com.